Contact Us
We are here to help. If you have a question about a product, an order, delivery, tracking or a return, please get in touch using any of the options below. Our team replies to all enquiries within 24 hours on working days.
Customer Support
Email: support@trainmore.shop
Phone: +44 20 8559 0280
Opening hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
Response time: within 24 hours
Messages received outside our opening hours will be answered on the next working day.
Our Business Address
Trainmore
9 Roding Ave
Woodford Green
IG8 8HZ
United Kingdom
What to Include When You Contact Us
To help us answer you faster, please include:
- Your full name and order number
- The email address used to place the order
- A short description of your question or issue
- Photos, if you are contacting us about a damaged or defective item
Order Help
- Tracking: follow your parcel using our Order Tracking page. Your tracking number is provided for every order.
- Cancellations: if you need to cancel an order, please contact us within 24 hours of placing it.
- Delivery: orders are processed within 1 to 2 days and the total estimated delivery time is 5 to 8 days. Full details are in our Shipping Policy.
- Returns and refunds: you have 30 days to return eligible items in new condition. You can download and print your free return label and send the parcel back by mail. Full details are in our Refund Policy.
Helpful Links
- FAQs
- Shipping Policy
- Refund Policy
- Payment Policy
- Privacy Policy
- Terms of Service
- Legal Notice
- About Us
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Consumer Advice
If you would like general information about your rights when shopping online, you can visit GOV.UK: Consumer protection rights or Citizens Advice