Terms of service
Last updated: 13 November 2026
Terms at a Glance
- These terms apply to all orders placed at trainmore.shop
- We sell our own brand of fitness accessories and deliver within the United Kingdom
- All prices are in British Pounds (GBP £)
- Payment is by Cash on Delivery only
- Delivery is free within the United Kingdom
- You can cancel an order within 24 hours of placing it
- You have 30 days to return items in new condition, with a free return label
- Nothing in these terms affects your statutory rights as a consumer
Introduction
Welcome to Trainmore. These Terms of Service explain the rules for using our website, trainmore.shop, and for buying products from us. By visiting our website or placing an order, you confirm that you have read and agree to these terms. If you do not agree, please do not use our website or place an order.
About Us
This website is operated by Trainmore.
Trainmore
9 Roding Ave, Woodford Green, IG8 8HZ, United Kingdom
Email: support@trainmore.shop
Phone: +44 20 8559 0280
Opening hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
You can also read more about us on our About Us page and view our business details in our Legal Notice.
Eligibility
To place an order, you must be at least 18 years old and be able to enter into a legally binding contract. You must provide accurate and complete information when ordering.
Our Products
We sell our own brand of fitness accessories, including yoga block and strap sets, gym duffel bags, weightlifting gloves, wooden balance boards, sit up assistants, push up bars, ab roller wheels and adjustable hand grippers.
We try to describe and display our products as accurately as possible. However, colours may look slightly different on different screens, and small variations in size or appearance may occur. Please read the full product description, including any sizes and specifications, before you order.
Prices
All prices are shown in British Pounds (GBP £). The price you see at checkout is the price you pay. We offer free shipping on orders delivered within the United Kingdom, so there are no delivery charges to add.
We make every effort to keep our prices accurate. If we discover an error in the price of an item you have ordered, we will contact you before dispatching your order so you can choose to continue or cancel it.
Placing an Order
When you place an order on our website, you are making an offer to buy the products. After you place your order, we will send you an email to confirm that we have received it. This email is not an acceptance of your order. A contract between you and Trainmore is formed when we confirm that your order has been accepted and prepared for dispatch.
We may decline or cancel an order, for example if an item is out of stock, if there is an error in the price or product information, or if we cannot verify your details. If we do this, we will contact you and, where relevant, let you know that your order has been cancelled.
Payment
We currently accept Cash on Delivery (COD) only. You pay the full order amount in cash when your parcel is delivered, and you do not need to enter any card or bank details on our website. Please make sure someone is available at the delivery address with the full order amount ready.
For full details, please read our Payment Policy.
Delivery
We currently deliver to addresses within the United Kingdom. Orders are processed within 1 to 2 days. Delivery then takes 4 to 6 days after dispatch, so the total estimated delivery time is 5 to 8 days. Orders placed before 5:00 PM are processed first.
These are estimated delivery times, not guaranteed dates. A tracking number is provided for every order, and you can follow your parcel on our Order Tracking page.
Please make sure your delivery address and contact details are correct. For full delivery information, please read our Shipping Policy.
Cancelling an Order
If you need to cancel an order, please contact us within 24 hours of placing it. Since no payment is taken online, there is nothing to refund for orders cancelled before delivery. After this time, or once your order has been dispatched, you can still return your items under our returns terms below.
Returns and Refunds
You have 30 days to return an item. We accept returns for both defective and non-defective items, as long as they are returned in new condition. To return an item, contact us, then download and print your free return label and send the parcel back by mail. Return shipping is free and we do not charge restocking fees.
Refunds are processed within 7 days after we receive and check your returned item. Because orders are paid in cash on delivery, refunds are made by bank transfer, store credit or another refund method of your choice, where available. We do not offer exchanges.
For full details, please read our Refund Policy.
Your Legal Rights
Nothing in these terms affects your statutory rights as a consumer in the United Kingdom, including your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose and as described.
For more information about your rights, visit GOV.UK: Consumer protection rights or Citizens Advice.
Safe Use of Our Products
Our products are fitness accessories designed for exercise. Please read any instructions or safety information provided with your product and use it as intended. Before starting any new exercise routine, especially if you have a medical condition, injury or health concern, we recommend that you speak to a doctor or qualified professional. Please check equipment before each use and stop using it if it is damaged.
Intellectual Property
The Trainmore name, logo, product images, text, designs and all other content on this website belong to Trainmore or are used with permission, and are protected by intellectual property laws. You may not copy, reproduce, distribute or use any content from our website for commercial purposes without our written permission.
Use of Our Website
When using our website, you agree not to:
- Use the website for any unlawful or fraudulent purpose
- Provide false or misleading information
- Attempt to gain unauthorised access to our website, systems or data
- Introduce viruses or other harmful code
- Copy or scrape content from our website without permission
- Interfere with the normal operation or security of the website
We may suspend or restrict access to our website if we reasonably believe these terms have been broken.
Our Responsibility to You
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill. We are not responsible for any loss that was not foreseeable when the contract was made.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot legally be limited or excluded.
We are not liable for delays or failures caused by events outside our reasonable control, such as severe weather, strikes, transport disruption or other circumstances we could not reasonably have prevented. If this happens, we will contact you and do what we reasonably can to minimise the effect on your order.
Privacy and Your Information
We handle your personal information in line with UK data protection law. Please read our Privacy Policy to understand how we collect, use and protect your information.
Links to Other Websites
Our website may contain links to other websites, such as our social media pages on Pinterest and YouTube, and to official sources such as GOV.UK. We do not control these websites and are not responsible for their content or privacy practices.
Complaints
If you are unhappy with any part of your experience, please contact us first at support@trainmore.shop or +44 20 8559 0280 and we will do our best to put things right. We reply to all enquiries within 24 hours on working days.
Changes to These Terms
We may update these terms from time to time. The terms that apply to your order are the ones shown on our website at the time you place it. The latest version is always available on this page with the “Last updated” date at the top.
Governing Law
These terms and any contract between you and Trainmore are governed by the laws of England and Wales. If you are a consumer, you will also keep any mandatory rights you have under the law of the part of the United Kingdom where you live. Any dispute will be dealt with by the courts of England and Wales, or the courts of Scotland or Northern Ireland if you live there.
Contact Us
If you have any questions about these Terms of Service, please contact us:
Trainmore
9 Roding Ave, Woodford Green, IG8 8HZ, United Kingdom
Email: support@trainmore.shop
Phone: +44 20 8559 0280
Opening hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
Response time: within 24 hours
You can also visit our Contact Us page.
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