Payment Policy

Last updated: 13 November 2026

This Payment Policy explains how you pay for orders placed at trainmore.shop, which payment method we accept, and how refunds are made. By placing an order with Trainmore, you agree to the payment terms set out below.

Accepted Payment Method

We currently accept Cash on Delivery (COD) for all orders delivered within the United Kingdom. This means you pay for your order in cash when it arrives at your delivery address. You do not need to enter any card or bank details on our website.

Currency

All prices on our website are shown and charged in British Pounds (GBP £). The price you see at checkout is the amount you pay on delivery.

Delivery Charges

We offer free shipping on orders delivered within the United Kingdom, so there is no delivery fee to pay. Full delivery information is available in our Shipping Policy.

How Cash on Delivery Works

  1. Place your order on our website and choose Cash on Delivery at checkout.
  2. We confirm your order and prepare it for dispatch within 1 to 2 days.
  3. Our trusted delivery partners deliver your parcel within 4 to 6 days after dispatch. The total estimated delivery time is 5 to 8 days.
  4. When your parcel arrives, you pay the total order amount in cash to the delivery partner.
  5. Please check that the parcel is not visibly damaged before accepting it.

You will receive a tracking number for every order. You can follow your parcel on our Order Tracking page.

Before Delivery

To make delivery smooth, please make sure that:

  • The delivery address, phone number and email address you gave us are correct
  • Someone is available at the address to receive the parcel and pay on delivery
  • You have the full order amount ready in cash

Order Total and Pricing Accuracy

The order total is shown at checkout before you place your order. We make every effort to keep product information and prices accurate. If we find an error in the price of an item you have ordered, we will contact you before dispatching your order so you can choose to continue or cancel it.

Order Cancellations

If you need to cancel an order, please contact us within 24 hours of placing it. Since no payment is taken online, there is nothing to refund for orders cancelled before delivery. You can reach us using the details in the Contact section below.

Refunds

Because orders are paid in cash on delivery, refunds are not returned in cash. If you return an item and it is approved, we will refund you using one of the following options:

  • Bank transfer
  • Store credit
  • Another refund method chosen by you, where available

Refunds are processed within 7 days after we receive and check your returned item. You have 30 days to return an item, and a free return label is available to download and print. For full details, please read our Refund Policy.

To send your refund by bank transfer, we will ask you for the account details needed to make the payment. We only use these details to process your refund.

Payment Security and Your Information

We do not collect or store any card details on our website. Any personal information you give us, such as your name, address and phone number, is used only to process and deliver your order and is handled in line with UK data protection law. Please read our Privacy Policy for more information.

For tips on staying safe from payment scams, you can visit Action Fraud and the Information Commissioner’s Office (ICO). Please note that we will never ask you to pay for an order through a link sent by text message or social media. Payment is made only on delivery.

Your Consumer Rights

Nothing in this policy affects your legal rights as a consumer in the United Kingdom. For more information, visit GOV.UK: Consumer protection rights or Citizens Advice.

Contact Us

If you have any questions about payments, refunds or your order, please contact us:

Trainmore
9 Roding Ave, Woodford Green, IG8 8HZ, United Kingdom

Email: support@trainmore.shop
Phone: +44 20 8559 0280
Opening hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
Response time: within 24 hours

You can also visit our Contact Us page.

Related Policies