FAQs
Last updated: 13 November 2026
Here you will find answers to the most common questions about ordering, payment, delivery, tracking and returns at Trainmore. If you cannot find what you are looking for, please contact us and we will be happy to help.
About Trainmore
Who is Trainmore?
Trainmore is a UK-based online store selling its own brand of fitness accessories for home workouts, gym sessions and everyday training. You can learn more on our About Us page.
What products do you sell?
Our range includes yoga block and strap sets, gym duffel bags, weightlifting gloves, wooden balance boards, sit up assistants, push up bars, ab roller wheels and adjustable hand grippers.
Where are you located?
Our business address is 9 Roding Ave, Woodford Green, IG8 8HZ, United Kingdom.
Ordering and Payment
What currency are your prices in?
All prices are shown and charged in British Pounds (GBP £).
Which payment method do you accept?
We currently accept Cash on Delivery (COD). You pay in cash when your order arrives, and you do not need to enter any card or bank details on our website. Full details are in our Payment Policy.
Do I pay anything online when I place my order?
No. Payment is made only on delivery.
Is there a delivery charge?
No. We offer free shipping on orders delivered within the United Kingdom.
Can I cancel my order?
Yes. Please contact us within 24 hours of placing your order. Since no payment is taken online, there is nothing to refund for orders cancelled before delivery.
Can I change my delivery address after ordering?
Please contact us as soon as possible with your order number and the correct details. We will do our best to update your order before it is dispatched.
Delivery and Tracking
Which areas do you deliver to?
We currently deliver to addresses within the United Kingdom.
How long does delivery take?
Orders are processed within 1 to 2 days. Delivery then takes 4 to 6 days after dispatch, so the total estimated delivery time is 5 to 8 days.
What is your order cut-off time?
Orders placed before 5:00 PM are processed first.
Do you provide a tracking number?
Yes. A tracking number is provided for every order, and you can follow your parcel on our Order Tracking page.
Who delivers my order?
Your order is delivered by our trusted delivery partners.
What should I do when my parcel arrives?
Please check that the parcel is not visibly damaged before accepting it, and have the full order amount ready in cash. For more information, read our Shipping Policy.
Returns and Refunds
What is your return window?
You have 30 days to return an item.
Can I return an item if it is not defective?
Yes. We accept returns for both defective and non-defective items, as long as they are returned in new condition.
How do I return an item?
Contact us to start your return, then download and print your free return label, attach it to your parcel and send it back by mail.
Who pays for return shipping?
Return shipping is free. There are also no restocking fees.
How long does a refund take?
Refunds are processed within 7 days after we receive and check your returned item.
How will I be refunded?
Because orders are paid in cash on delivery, refunds are not returned in cash. You can choose a bank transfer, store credit or another refund method chosen by you, where available.
Do you offer exchanges?
We do not offer exchanges. If you would like a different item, please return your original order and place a new one.
What if my item arrives damaged or defective?
Please contact us with your order number and photos of the item. You can return it within 30 days using our free return label. Full details are in our Refund Policy.
Support and Privacy
How can I contact you?
Email: support@trainmore.shop
Phone: +44 20 8559 0280
Opening hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
Our team replies within 24 hours. You can also use our Contact Us page.
How do you use my personal information?
We use your information only to process and deliver your order and to provide customer support, in line with UK data protection law. Please read our Privacy Policy.
Where can I find your policies?
Where can I learn about my consumer rights?
For general information about your rights when shopping online, visit GOV.UK: Consumer protection rights or Citizens Advice.
Follow Us