Shipping policy
Last updated: 13 November 2026
Shipping at a Glance
- We deliver to addresses within the United Kingdom
- Shipping is free on all UK orders
- Orders are processed within 1 to 2 days
- Delivery takes 4 to 6 days after dispatch
- Total estimated delivery time is 5 to 8 days
- Orders placed before 5:00 PM are processed first
- A tracking number is provided for every order
- Payment is made in cash on delivery
- Orders are delivered by our trusted delivery partners
Introduction
This Shipping Policy explains how Trainmore processes and delivers orders placed at trainmore.shop, including where we deliver, how long delivery takes, how much it costs and how you can track your parcel. Please read it together with our Payment Policy and Refund Policy.
Where We Deliver
We currently deliver to addresses within the United Kingdom only. We do not offer international shipping at this time.
Shipping Costs
Shipping is free on all orders delivered within the United Kingdom. There is no minimum order value, and no delivery charge is added at checkout. All prices are shown in British Pounds (GBP £).
Order Processing Time
Once you place your order, we prepare it for dispatch within 1 to 2 days. Orders placed before 5:00 PM are processed first. Orders placed after 5:00 PM will be processed from the next processing day.
We will send you an email to confirm your order, and you will receive your tracking number once your parcel has been dispatched.
Delivery Time
After dispatch, delivery takes 4 to 6 days. The total estimated delivery time, including processing, is 5 to 8 days.
- Order processing: 1 to 2 days
- Delivery after dispatch: 4 to 6 days
- Total estimated delivery: 5 to 8 days
These are estimated delivery times, not guaranteed delivery dates. Delivery may occasionally take longer due to circumstances outside our control, such as severe weather, transport disruption or high demand.
Delivery Partners
Your order is delivered by our trusted delivery partners. The delivery partner used for your order may vary depending on your location and parcel size.
Order Tracking
We provide a tracking number for every order. You can follow your parcel at any time on our Order Tracking page by entering your tracking number or order details.
If your tracking has not updated for several days, or you cannot find your tracking number, please contact us with your order number and we will help.
Cash on Delivery
We accept Cash on Delivery (COD) only. You pay the total order amount in cash to the delivery partner when your parcel arrives. You do not need to enter any card or bank details on our website. Please make sure someone is available at the delivery address with the full order amount ready.
For full details, please read our Payment Policy.
Delivery Address
Please make sure that the delivery address, phone number and email address you give us at checkout are correct and complete. We cannot be responsible for delays or failed deliveries caused by incorrect or incomplete details.
If you need to change your delivery address, please contact us as soon as possible with your order number. We will do our best to update your order before it is dispatched, but we cannot guarantee changes once your parcel has been sent.
Checking Your Parcel on Delivery
When your parcel arrives, please check that it is not visibly damaged before accepting it. If the packaging is damaged, please let the delivery partner know and contact us as soon as possible with your order number and photos.
Delayed Orders
If your order has not arrived within the estimated delivery time, please first check your tracking on our Order Tracking page. If you still need help, contact us with your order number and we will look into it with our delivery partners and keep you updated.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective or different from what you ordered, please contact us with your order number and photos. You can return it within 30 days using our free return label. Full details are in our Refund Policy.
Cancelling an Order
If you need to cancel an order, please contact us within 24 hours of placing it. Since no payment is taken online, there is nothing to refund for orders cancelled before delivery.
Your Legal Rights
This policy does not affect your statutory rights as a consumer in the United Kingdom, including your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. For more information, visit GOV.UK: Consumer protection rights or Citizens Advice.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Trainmore
9 Roding Ave, Woodford Green, IG8 8HZ, United Kingdom
Email: support@trainmore.shop
Phone: +44 20 8559 0280
Opening hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
Response time: within 24 hours
You can also visit our Contact Us page.
Related Policies