Privacy policy

Last updated: 13 November 2026

Privacy at a Glance

We collect only the information we need to process, deliver and support your order
We do not collect or store any card details, because we accept Cash on Delivery only
We do not sell your personal information
We share your information only with services that help us run our store and deliver your order
You have rights over your data under UK law, including access, correction and deletion
You can contact us at any time at support@trainmore.shop

Introduction

This Privacy Policy explains how Trainmore collects, uses, shares and protects your personal information when you visit trainmore.shop, place an order or contact us. We are committed to handling your information responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Trainmore is the data controller for the personal information collected through trainmore.shop. This means we decide how and why your information is used.

Trainmore
9 Roding Ave, Woodford Green, IG8 8HZ, United Kingdom
Email: support@trainmore.shop
Phone: +44 20 8559 0280

Information We Collect

Information you give us:

Your name, delivery address, email address and phone number when you place an order
Your order details, such as the products you ordered
Your bank account details, only if you choose a refund by bank transfer
The information you include when you contact us, such as order numbers, messages and photos of defective or damaged items

Information collected automatically:

Technical information such as your IP address, browser type, device type and the pages you visit on our website
Cookie and similar technology data, as explained in the Cookies section below

We do not collect or store payment card details. Orders are paid in cash on delivery.

How We Use Your Information

We use your information to:

Process, confirm and deliver your order
Provide tracking updates and order notifications
Handle returns, refunds, cancellations and customer support requests
Keep our website secure and prevent fraud or misuse
Keep records required by law, such as tax and accounting records
Improve our website and customer experience

Our Legal Bases for Using Your Information

Under UK GDPR, we rely on the following legal bases:

Contract: to take and deliver your order and provide the services you ask for
Legal obligation: to meet our legal duties, such as keeping accounting and tax records
Legitimate interests: to run and secure our store, prevent fraud and improve our services, where this does not override your rights
Consent: where we ask for your consent, for example for non-essential cookies. You can withdraw your consent at any time

Who We Share Your Information With

We do not sell your personal information. We share it only where needed with:

Shopify, the platform that hosts our online store and processes order information
Our trusted delivery partners, who need your name, address and phone number to deliver your parcel
Track123, the service that provides our order tracking page
Our email and IT service providers who help us communicate with you and run our store
Professional advisers, regulators or authorities, where we are legally required to share information

These providers may only use your information to provide their services to us and must protect it appropriately.

International Transfers

Some of our service providers, including Shopify and Track123, may process information outside the United Kingdom. Where this happens, we take steps to make sure your information is protected in line with UK data protection law, for example through approved safeguards such as the UK International Data Transfer Agreement or Addendum, or transfers to countries with an adequacy decision.

Cookies and Similar Technologies

Our website uses cookies and similar technologies. Some are essential, for example to keep your basket, remember your session and keep checkout working. Others may help us understand how our website is used. Where required by law, we ask for your consent before using non-essential cookies. You can control or delete cookies in your browser settings. To learn more, visit the ICO guidance on cookies.

How Long We Keep Your Information

We keep your information only for as long as we need it for the purposes above:

Order and customer service records are kept for as long as needed to handle your order, returns and any queries or claims
Accounting and tax records are kept for the period required by UK law, which is usually six years
Bank details provided for refunds are used only to process the refund and are not kept longer than necessary

When we no longer need your information, we delete or anonymise it.

How We Protect Your Information

We use appropriate technical and organisational measures to protect your information from loss, misuse and unauthorised access. Our store runs on Shopify, which uses secure encrypted connections (HTTPS). No method of transmission over the internet is completely secure, but we take care to protect your information.

Your Rights

Under UK data protection law, you have the right to:

Access the personal information we hold about you
Correct information that is inaccurate or incomplete
Ask us to delete your information, in certain circumstances
Ask us to restrict how we use your information, in certain circumstances
Object to our use of your information based on legitimate interests
Receive your information in a portable format, in certain circumstances
Withdraw your consent at any time, where we rely on consent

To use any of these rights, contact us at support@trainmore.shop. We may need to verify your identity first. We will respond within one month. You will not usually have to pay a fee.

For more information about your rights, visit the Information Commissioner’s Office (ICO).

Marketing Communications

We use your email address and phone number to send order confirmations, delivery updates and customer support messages. We will not send you marketing messages unless you have agreed to receive them, and you can opt out at any time by contacting us.

Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.

Links to Other Websites

Our website may link to other websites, such as our social media pages or government websites. We are not responsible for the privacy practices of other websites, so please read their privacy policies. Our social media pages are on Pinterest and YouTube.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the “Last updated” date at the top.

How to Complain

If you have a concern about how we handle your information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

Your Consumer Rights

For general information about your rights when shopping online, visit GOV.UK: Consumer protection rights or Citizens Advice.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Trainmore
9 Roding Ave, Woodford Green, IG8 8HZ, United Kingdom
Email: support@trainmore.shop
Phone: +44 20 8559 0280
Opening hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
Response time: within 24 hours

You can also visit our Contact Us page.

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