Contact information
Last updated: 13 November 2026
Business Details
Trading name: Trainmore
Website: trainmore.shop
Business type: Online retailer of our own brand of fitness accessories
Country of operation: United Kingdom
Business Address
Trainmore
9 Roding Ave
Woodford Green
IG8 8HZ
United Kingdom
Customer Support
Email: support@trainmore.shop
Phone: +44 20 8559 0280
Opening hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
Response time: within 24 hours on working days
Messages received outside our opening hours will be answered on the next working day.
How to Contact Us About Your Order
When you contact us, please include your full name, your order number and the email address used to place the order. If you are contacting us about a damaged or defective item, please also include photos.
- Order tracking: use our Order Tracking page
- Cancellations: contact us within 24 hours of placing your order
- Returns and refunds: you have 30 days to return eligible items in new condition, using a free return label that you download and print yourself
- Delivery questions: see our Shipping Policy
Complaints
If you are unhappy with any part of your experience, please contact us first at support@trainmore.shop or +44 20 8559 0280 and we will do our best to put things right.
Data Protection Enquiries
For questions about how we use your personal information, or to use your data rights, please email support@trainmore.shop. You can read more in our Privacy Policy.
Social Media
Please note that we handle customer service enquiries by email and phone only, so please do not send order details through social media.
Consumer Advice
For general information about your rights when shopping online, visit GOV.UK: Consumer protection rights or Citizens Advice.
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